Guide Alpha Custom Rope Care Technical Info catalogue
Subscribe newsletter
Follow us
General Sales Conditions

General Sales Conditions

1. Scope
By placing an order with Alpha Ropes, customers accept these General Selling Conditions without any reservations, considering as unwritten any other contrary clauses, stated in the order form.

2. Orders
Orders are considered valid (firm) when Alpha Ropes receives its written confirmation, reserving to itself the right to invalidate any order received, with prior notice in writing to the Customer. Only the receipt of Alpha Ropes Sales Order Confirmation by the customer binds the supply.

3. Cancellations / Order Changes
Order cancellations / changes will not be accepted on those whose goods are ready or in production.

4. Delivery Time
The delivery times indicated in the Sales Order Confirmation are considered as approximate; however Alpha Ropes will put out all and effective means necessary to ensure its compliance with due promptness. Alpha Ropes accepts no responsibility for non- delivery or unavoidable delays in shipment due to strikes, lock-outs, civil commotions, fires, floods, failure of machinery or due to force majeure such as war or government action, non delivery of raw materials including lack of transportation or any other actions or occurrences beyond our control.

5. Complaints
Any quality claim, or other, related to the supplied goods, must be reported within 30 days upon the arrival of the goods at destination, accompanied by a sample of the product subject to the complaint and information of the corresponding purchase order number or invoice number.

6. Returns
Returns of purchased goods will only be accepted with the prior consent of Alpha Ropes.

7. Credit Sales
Alpha Ropes only grants credit to customers whose commercial information is available and considered positive, and, after favourable response from the credit insurance company, where all sales are secured. The maximum credit granted will be the amount indicated by the credit insurance company.

8. Terms of Payment
Payment of our invoices must be made spontaneously by, wire transfer, always within the deadline set in the Sales Order Confirmation / Invoice, without the need of notification or previous notice.

9. Due Invoices
Invoices not paid in due time are subject to interests calculated at the current legal tax rate, A Debit Note will be issued, taking into account the date of receipt of payment by our services. Invoices that are not settled within 30 days after its expiration date shall be object of participation to the credit insurer, without notice.

10. Litigation
In case of dispute regarding the interpretation or application of these General Selling Conditions, the applied Law shall be the Portuguese Law and the Portuguese Courts.